“I would say Riskified changed our lives.”
Eileen Shulock, VP eCommerce at Kirna Zabête
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All posts with the tag Vestiaire Collective

In October 2009, Sebastien Fabre founded Vestiaire Collective, an online marketplace dedicated to pre-owned luxury fashion. Five co-founders quickly joined the adventure. The goal was to make high-end clothing and accessories affordable by authenticating and controlling 100% of the catalogue, while providing easy and secure transactions for buyers and sellers alike. The company quickly grew into a huge success. Vestiaire Collective currently registers 20,000 new product deposits each week, 3 million monthly social interactions, and 5 million members.

But with rapid growth and international expansion, Vestiaire Collective was straining to provide consumers with a smooth shopping experience. The high growth luxury fashion marketplace needed a flexible, scalable, fraud management solution that would ensure customers received the experience and service they deserved. Partnering with Riskified achieved that goal.

Today, Vestiaire Collective provides fashion enthusiasts around the world with quick, smooth, processing – while at the same time enjoying high approval rates, a full chargeback guarantee, and reduced fraud management costs.

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Founded in 2009, Vestiaire Collective launched with the aim of offering a high quality online marketplace in which members could buy and resell premium desirable fashion in a trusted environment. The site stands out from other platforms due to its knowledgeable curation team, authenticity and quality control process, and its extensive active community of global fashion lovers. Six years later Vesitaire Collective is now Europe’s leading trusted site for the resale of desirable premium and luxury fashion, and a cult favourite amongst style lovers with over 3 million members located in 40 countries worldwide.

We interviewed Michael Benisti, Head of Payments and Revenue Protection at Vestiaire Collective, who shared his tips for managing fraud while providing great consumer experience.

 

Vestiaire Collective is a very strong brand. What tips do you have for other retailers looking to build and strengthen their own brand online?

Vestiaire Collective’s marketplace business model is unique. I think the three key things that have helped us grow and become successful are:

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