Riskified’s entire business model is based on aligning interests with our merchants, which is why we charge only for orders we approve and work hard to make sure the process of getting a refund from Riskified is hassle-free. Our ‘no touch refund’ feature simplifies the process of receiving a refund on Riskified’s approval fee for orders that didn’t ship.

After successfully piloting this feature with several merchants over the past 3 months, we’re excited to roll it out to all of our customers.

What does this mean for you?
You no longer need to email our support team to receive a refund for the approval fee.

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