Updates to Visa Compelling Evidence: What to Know about CE 3.0

Effective April 2023, Visa is launching the Compelling Evidence (CE) 3.0 program to update compelling evidence requirements for fraud category chargebacks. While the new framework is designed to help merchants fight friendly fraud, there are concerns about how it will impact the broader chargeback dispute ecosystem. Visa has assured merchants that if they can provide … Continued

The Risk/Reward Tradeoff for Australian eCommerce Merchants

The Australian retail eCommerce market is estimated to be growing at 20.2% YoY. But could it grow even faster? Fear of fraud is one of the biggest factors stunting further growth for Australian merchants. Fraud teams over decline good orders by leaning on outdated rules to detect fraud. In addition, they often resort to protective … Continued

Chargeback Disputes with AI

As businesses shutter their doors due to the COVID-19 pandemic, consumers across the globe are staying indoors and focusing on essentials. People are turning to eCommerce for food, home improvement supplies and gym equipment, which puts strain on fulfillment resources that are already limited. At the same time, non-essentials, such as clothing and accessories, are … Continued

Stopping Chargebacks with Data-Driven Insights

As any eCommerce merchant knows, chargebacks are a serious challenge to the viability of a business. Not only do they cost the refund and the value of the goods, there’s also a bank processing fee to add insult to injury. Rack up too many chargebacks and a merchant ends up at risk of being forced … Continued

Meeting Chargeback Thresholds Without Losing Customers

Visa and Mastercard are trending now in the ecommerce and payment world. Why? Starting this October, they both will introduce new, lower thresholds to their fraud and chargeback programs. In this blog I’ll address the impact of this change and explain how stringent thresholds may result in reluctance to take on the risks needed to … Continued

The Case Against A Cyberwall with Mexico

It’s the 2nd largest eCommerce market in Latin America, with nearly 60 million internet users. More than half of online shoppers frequent international websites, and online purchases are expected to hit $65 billion by 2020. So why are so many eCommerce merchants so cautious with Mexican orders, to the extent of blocking Mexican IPs altogether? Mexico has a … Continued