“I would say Riskified changed our lives.”
Eileen Shulock, VP eCommerce at Kirna Zabête
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All posts with the tag Chargeback Guarantee

As the global eCommerce market continues to grow, eCommerce fraud will follow the same trend. Unfortunately, almost all eCommerce merchants have experienced the pain of fraudulent chargebacks. While it is possible to minimize chargebacks by rejecting all “risky” transactions, such a strategy is bad for business, as many good customers will be turned away along with the bad ones. In fact, our data suggests that 66% of orders typically declined by eCommerce merchants are actually placed by legitimate customers and should have been approved.

To help merchants accept more orders without the risk of costly chargebacks, we offer full chargeback guarantee on all Riskified-approved orders. In this article, I explain how our chargeback guarantee works, what it covers, and why Riskified offers this service.

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We’re excited to introduce our Chargeback Uploader tool that simplifies the process of getting reimbursed for chargebacks.

Chargeback Uploader Tool

With the Chargeback Uploader tool, you can receive reimbursement for fraud-related chargebacks by following three simple steps:

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Customers usually ask how our solution is different from the competitors’. When I talk about TCP/IP stack, SOCKS(4/5) proxy detection and verification principles it’s hard to make the sale. Apparently everyone has the best technology and hearing me talk about the internet protocol suite is as much fun as a root canal.

This forced me to better articulate why Riskified is different.

We’re different because of our unique pricing structure:

  • A merchant receives a transaction and decides to decline it due to risk related reasons
  • Instead of declining the transaction he goes ahead and submits it to Riskified
  • We review the transaction and make a final decision
  • We charge a fee only if we were able to approve the transaction
  • Transactions we decide to approve are guaranteed by us in the event of fraud
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