“I would say Riskified changed our lives.”
Eileen Shulock, VP eCommerce at Kirna Zabête
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Data is essential to every aspect of managing an online business, and eCommerce fraud prevention is no exception. Without in-depth analysis, it’s of very little value. We dug into our data, as we often do, looking to find insights into fraud patterns and shopping trends, and created the following interactive map. It’s based on data from more than 20 million online purchases that were shipped to a US address in 2017. The data is broken down by county and color coded according to risk of fraud.

Hovering over each county reveals the share of mobile purchases and international orders (by IP and/or credit card BIN). We encourage you to explore the map and dive into the data. You can enlarge your screen and zoom in to access smaller counties.

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Think of a fraudster or other online criminals, and you likely imagine people trying to get customer details from Amazon, hacking into bank accounts to siphon off money, or extracting data from one of the big eCommerce retailers, software providers, or marketplaces.

You probably don’t think of online travel businesses, such as travel agents, rental car companies, airlines, or hotels. The truth is that online fraud is a particularly big thorn in the side of travel merchants. Attack vectors and techniques are evolving quickly — online travel agents (OTAs) and anyone else involved in the travel industry needs to stay ahead of these fraudsters to protect their already thin profit margins.

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Stealing from an eCommerce retailer is tricky business. It’s not like walking into a store and walking out with a backpack full of stuff. In the case of an online shop, each transaction provides merchants with multiple data points, and if those don’t make sense, then services like Riskified decline the transaction. And so, for fraudsters who want to make good on the “investment” they made in stolen credit cards, creativity is required. Like a raptor testing the fence for weak points, fraudsters try a huge variety of tactics to find a way to get through merchants’ defenses.

They’re a clever bunch, and staying ahead of them requires quickly learning their approaches. It’s far from a comprehensive list, but here are three of the more creative fraud attacks we saw in the last year.

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Riskified recently hosted another meetup in NYC, at the famed Jue Lan Club in the heart of the city’s Flatiron district. The event, themed “Think Globally, Sell Locally”, took place February 22nd, and featured an expert panel of eCommerce professionals sharing the strategies and tactics they’re using to drive international growth in their organizations.

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Fraud is becoming more and more sophisticated, as cybercriminals try and keep a step ahead of fraud management solutions. This arms race is likely responsible for the recent surge in ATO – account takeover – attacks, a form of fraud which is particularly difficult to detect. In 2016 ATO led to $2.3 billion in losses – well over a third of the total fraud losses that year.

Not only are ATO attacks tough to spot, they can also cause a lot of harm beyond just stolen goods and chargebacks. Customers often leave their credit card details saved in their store accounts, trusting merchants to guard it. And if a bad actor gains access to their account, the customer is left to deal with the fallout of having their personally identifiable information–PII– stolen, which reflects very poorly on your brand. In this post, we’ll dig a little deeper into what ATO attacks actually look like, and provide some tips to help protect your customers’ data, and your own products, from sophisticated ATO fraud.

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In 2017, the average merchant had roughly 1.5% of their revenue consumed by false declines. These are orders that are perfectly legitimate, but end up being cancelled by merchants who either have strict rules in place, or are just uncomfortable with one or more data point in the order.

So who are the people most often behind these false declines, and how can merchants identify them and start accepting more of their orders? In this blog post we’ll look at five cases from Riskified’s order database which represent five archetypes we’ve identified as being wrongful victims of risk-averse merchants. These cases illustrate some of the most common reasons behind false declines, along with some tips for corroborating their “risky” orders. Names and details have been changed to protect their privacy.

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The global cosmetics market is expected to be worth $390 billion by 2020, and based on current trends, eCommerce will play a significant role in overall industry expansion. But failing to recognize and capitalize on growth opportunities can play directly into the competition’s hands. To make the most of this potential market, online merchants need to be providing consumers with an optimal user experience. A large part of this is understanding how to maximize approval rates, limit the use of high-friction validation measures, and ensure systems can deal with overseas and mobile orders.

In this blog we give readers a taste of our report, which offers insights into shopping patterns and fraud trends unique to online cosmetics, as well as best practices for effectively reviewing transactions for CNP fraud without hindering the shopping experience.    

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With the eCommerce landscape becoming more and more competitive, merchants are being forced to constantly think of new ways to generate growth. One of the most accessible, yet underutilized, channels is cross-border online sales. Consumers are expected to spend $627 billion on goods from overseas merchants by 2022, with the highest growth rates projected in regions outside of North America and Western Europe.

Yet moving into new international markets is no simple endeavor and can be challenging to navigate. This could be why nearly 60% of surveyed US merchants reported that their eCommerce website did not accommodate global business.

Riskified created a comprehensive report that shares insights to assist retailers considering expansion into new geographical regions. In this blog post, I’ll share a taste of the findings in our full report.

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The 2017 holidays rewrote the eCommerce record books, and once all the data is in we’ll surely find that, as a whole, it was yet another record-setting year for online sales.

But along with this surge in eCommerce, we saw CNP fraud popping up in new places and taking new forms. In this post, I’ll look back at 2017 in eCommerce and fraud and share projections for 2018.

1) Premium shipping options will get safer for merchants

Customers are increasingly demanding omnichannel shopping options, and more ways to receive their purchased goods. As Amazon sets the standard, shipping options are becoming a competitive edge for merchants; customers are coming to expect that they can click and collect within 30 minutes, or get same day delivery.

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For our 2019 recommended eCommerce conferences – click here!

Global eCommerce sales are expected to reach $2.77 trillion by the end of 2018. As the eCommerce ecosystem rapidly expands to include more merchants, fraud prevention solutions, payment processors and shopping platforms, so too does the opportunity for knowledge sharing.

Fraud events and eCommerce industry conferences provide an excellent chance to connect, hear success stories, share challenges, get acquainted with trends and learn about technology that could better your performance. Riskified has composed this list of the best conferences for online merchants and industry professionals to attend this year.

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