Riskified’s entire business model is based on aligning interests with our merchants, which is why we charge only for orders we approve and work hard to make sure the process of getting a refund from Riskified is hassle-free. Our ‘no touch refund’ feature simplifies the process of receiving a refund on Riskified’s approval fee for orders that didn’t ship.

After successfully piloting this feature with several merchants over the past 3 months, we’re excited to roll it out to all of our customers.

What does this mean for you?
You no longer need to email our support team to receive a refund for the approval fee.

To receive an approval fee refund, login to your Riskified account and follow these steps:

  1. Click the ‘request a refund’ button within the cancelled order.
  2. Select the refund reason and attach a screenshot with proof of cancellation.
  3. Riskified will immediately refund your account with the approval fee.

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All information regarding refunds, cancellations and chargebacks can be found in the Billing tab of your Riskified account. Keep in mind that once you have been reimbursed for the approval fee the order is no longer guaranteed in case of a fraud-related chargeback.

If you are a Shopify merchant, things are even easier –
We’ve managed to save you another click.
Riskified now automatically refunds you for the approval fee of orders that you cancel through Shopify, and if you partially refund an order, Riskified adjusts the approval fee to reflect the partial refund.

We hope this feature helps streamline your operations!

We’re always looking to make Riskified more useful for you — do let us know if you have any feedback.