Blog

September 9, 2014 at 8:46am

Chargeback Uploader Tool

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Chargebacks Made Easier

We’re excited to introduce our Chargeback Uploader tool that simplifies the process of getting reimbursed for chargebacks.

Chargeback Uploader Tool

With the Chargeback Uploader tool, you can receive reimbursement for fraud-related chargebacks by following three simple steps:

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August 20, 2014 at 6:00pm

Introducing Shop Protection eliminate chargebacks

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Introducing Shop Protection

We’re excited to officially launch our Shop Protection service today. With Shop Protection, Riskified takes over the entire risk management flow for merchants. We have been piloting this service for the past year with over two hundred merchants with outstanding results.

Check out our case studies for more details on how we have helped our merchants grow their business while avoiding the cost of chargebacks.

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June 26, 2014 at 8:12am

Top Tips for Building your Risk and Fraud Team

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Top Tips for Building your Risk and Fraud Team

Last week, we shared our experiences in hiring, training and developing a world-class risk team with merchants worldwide via two informational webinars in partnership with the MRC.

If you missed out, we’ve included a snapshot summary below for how to find the right people to build your risk team. For the full picture on hiring, training and developing world class fraud analysts, you can watch the full webinar recording here.

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June 5, 2014 at 9:00am

Beating the Rush: Holiday Sales and Promotion Spikes

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Beating the Rush: Keeping Operations Smooth When Order Volume Spikes

One of the biggest challenges of managing an operational team is staying one step ahead - spikes in inbound order volume happen throughout the year, and whether the result of the holiday season, promotional sale, or a successful marketing campaign, being proactive is paramount to ensure customer satisfaction and maximize sales conversion.

During these waves, many operational services provide flexible, on-demand solutions that can be activated for a specific period of time, without any disruption to the regular order flow. For example, UPS can provide scaled shipping solutions, and inventory operations, like manufacturing and storage, can adjust their volume and capacity as needed. If you host your shop on an ecommerce platform like Shopify or Magento, for instance, the platforms will automatically launch servers if the site is overloaded with traffic.

An often-overlooked part of an online business that can also benefit from a scalable on-demand solution is risk management and order review. When you suddenly receive an influx of orders, it can be beneficial to have a trustworthy service you can rely on to support the additional load. Once you integrate with such a service, you can begin automatically submitting orders for review, relieving pressure, and giving you peace of mind during high-volume periods.

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May 7, 2014 at 9:00am

International growth - expanding your buisness

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Expanding Your Horizons and Global Reach

Deciding to expand into new markets is complex and goes well beyond simply trying to increase sales. The challenges are especially true for online merchants who must extensively evaluate the advantages against the associated risks and challenges of launching outside their domestic market. Allowing any customer with internet access to engage with a brand is incredibly powerful, but opening the metaphorical doors of an ecommerce business internationally comes with a unique set of challenges.

In particular, it’s important to consider how your fraud prevention team will adjust to the influx of orders that bring additional complexity: How do you begin to piece together a customer’s story when you receive an order from an unfamiliar location? How can you evaluate the validity of an order when you have no reference point?

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April 3, 2014 at 7:09am

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MRC 2014 Wrap-Up

It’s been a week since the Merchant Risk Council E-Payments and Risk Conference in Las Vegas, and we were inspired by the new connections and introductions made at the conference. Thanks to everyone who met with us; we really appreciated learning about the challenges enterprise payments and risk professionals face, and it only reaffirms our vision of what a risk platform should be. We remain committed to providing a solution that meets your needs.

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March 27, 2014 at 5:48am

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Introducing: New order data toolbar

We are pleased to announce that based on your feedback, we have made improvements to our web application. The new design - which we will be rolling out today - will enable you to get better insights about each individual order, including a better display of mismatches and individual decline reasons.

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March 24, 2014 at 6:23am

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Visit us at IRX (March 26-27, Birmingham, UK)

Riskified is happy to announce that we will be exhibiting at the 2014 Internet Retailing Expo at the NEC in Birmingham, UK. Internet Retailing Expo (IRX), brought to you by Internet Retailing is the no.1 events for online and multichannel retailers. Over 200 exhibitors and 5,000 visitors will take part in the event.

To learn more about the Riskified’s solution and chargeback guarantee, please visit us at booth K3. If you’d like to schedule a meeting in advance, please click here.

 

3:15am

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Introducing: Our new events page

As we’re sponsoring and exhibiting at numerous conferences this year, we’ve added an events page to make it easier for you to schedule face to face meetings with us. 

Booking a meeting with us is easy: simply click on the ‘book a meeting’ and let us know of your availability.

We’re looking forward to hearing from you!

March 17, 2014 at 8:20am

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Vote for us at CNP’s Customer Choice Awards

We are delighted to announce that Riskified has been nominated for two categories —  ”Best Chargeback Management Program" and "Best Overall Fraud / Security Solution" — at the 2014 CNP Customer Choice Awards.

While we are very proud to have been nominated, we would be absolutely thrilled to pick up an award (or two) as well!

So now our fate rests with you. If you enjoy working with us and you think we are a deserving winner, please vote for us by March 28th. Voting is easy and shouldn’t take more than 30 seconds.

How to vote for us?

  1. Click here

  2. Choose Riskified in the company list

  3. Choose one of the categories (or both!)

  4. Tell CNP why you voted for us

  5. Submit

You can also join us at the CNP Expo and get a 10% discount on admission by using the code AWARDS10 when you register.

We appreciate your help! 

February 27, 2014 at 12:43pm

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Visit us at eTail West (March 3-6, San Antonio, TX)

Riskified is happy to announce that we will be exhibiting at the 2014 eTail West in San Antonio, TX. eTail West is one of the leading eCommerce and multi-channel retail events of the year.

Be sure to visit us at booth 515; ask us questions about how to boost your sales and reduce fraud, and enter our on-site raffle for a chance to win a MacBook Pro. If you’d like to schedule a meeting in advance, please click here to book one.

Also, don’t miss Riskified’s CEO, Eido Gal’s talk on how merchants can drive sales and conversions through effective risk management. Eido will be speaking on Wednesday, March 5th at 12:50 PM as part of track C (Customer Service, Retention & Engagement).

We’d love to see you there!

 

January 7, 2014 at 6:07am

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Introducing: New dashboard

Many of you wanted information about your plans, approval rates, and the reasons we decline orders.


Today we’re rolling out the dashboard - a tool that makes it easy for you to see patterns at-a-glance and understand how Riskified helps your business grow.

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November 14, 2013 at 8:45am

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New search and categories tab

Quickly finding and navigating through orders is a basic and important part of your interaction with Riskified.

Many of you requested more powerful search capabilities, and granular categorization. Today we are rolling out the following changes:

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March 27, 2013 at 6:04am

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Misaligned Incentives

Customers usually ask how our solution is different from the competitors’. When I talk about TCP/IP stack, SOCKS(4/5) proxy detection and verification principles it’s hard to make the sale. Apparently everyone has the best technology and hearing me talk about the internet protocol suite is as much fun as a root canal.

This forced me to better articulate why Riskified is different.

We’re different because of our unique pricing structure:

  • A merchant receives a transaction and decides to decline it due to risk related reasons

  • Instead of declining the transaction he goes ahead and submits it to Riskified

  • We review the transaction and make a final decision

  • We charge a fee only if we were able to approve the transaction

  • Transactions we decide to approve are guaranteed by us in the event of fraud

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